We won’t use the tired phrase “things are changing,” but Tim Heston’s recent Fabricator Magazine article, “Job Shop Managers, The Next Generation,” shows us how the skills and responsibilities of shop managers has shifted in a fairly short amount of time.
He writes that a mere two decades ago “many shops had one or two customers that made up the lion’s share of their work, and people trusted that work would always be there. These days it’s so different. A shop with one or two large customers may have steady work coming in the door, but for how long? Job shop managers know a diverse customer base helps build a stable business.”
Today, even small shops are setting up sales departments and developing comprehensive marketing programs to generate consistent new business. And that’s creating a new breed of manager.
You can read the full article here
